Our Terms & Conditions

These Terms & Conditions govern your use of the Betbeast Casino platform at betbeast-pokies.com. We have written them in plain language so you know exactly where you stand before you play.

Accepting Our Terms

By registering an account, logging in or placing a single wager on our platform, you confirm that you have read, understood and accepted these Terms & Conditions in full. The agreement takes effect the moment you create your account and remains in force for as long as your account stays open.

If you do not agree with any part of these terms, you must not use our platform. We operate under licence 8048/JAZ2020-13 issued in Curaçao, and these terms form a binding contract between you and us as the operator of Betbeast Casino.

• These terms apply to all products on our platform, including pokies, live dealer games, table games and crash games.
• Any promotional or tournament rules we publish sit alongside these terms and form part of the agreement.
• Where a promotion's specific rules conflict with these terms, the promotional rules apply to that promotion only.

Who Can Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to open an account with us. We require one account per person, per household, per IP address and per payment method. Duplicate accounts are subject to closure and forfeiture of winnings.

Players residing in the United States, the United Kingdom, the Netherlands, France, Belgium, Spain, Italy, Israel, Iran, Iraq, Syria, North Korea, Lithuania or Greece may not register or play on our platform. It is your responsibility to confirm that online gambling is lawful where you live.

• 1. You must provide accurate, current and complete information during registration.
• 2. You must verify your identity before your first withdrawal by supplying a photo ID, proof of address and proof of payment method.
• 3. You must keep your login credentials confidential. Activity under your account is your responsibility.
• 4. We may request additional verification documents at any time to meet our regulatory obligations.

Deposits, Withdrawals & Verification

Moving money

You can deposit via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, eZeeWallet, Bitcoin, Ethereum, Litecoin, Tether or Dogecoin. The minimum deposit and minimum withdrawal are each 30 units of your account currency. Withdrawals are capped at 6,000 AUD per day and 15,000 AUD per week, and we process them within 24 hours. We charge no fees on deposits or withdrawals.

We must complete identity verification before your first withdrawal. Until verification is finished, withdrawal requests stay on hold. If an account remains dormant for 12 consecutive months, we may apply a reasonable administrative fee to the balance and notify you before doing so.

• 1. Funds must come from a payment method registered in your own name.
• 2. Withdrawals are generally returned through the same method used to deposit, where that method supports it.
• 3. We may request source-of-funds documentation for larger transactions.
• 4. Wagering with funds derived from criminal activity is strictly prohibited and reportable.

Bonus & Promotion Rules

Bonuses, free spins, cashback and tournament prizes we offer come with their own published rules. Always check the terms attached to each promotion before opting in. The general rules below apply across all offers on our platform.

Our welcome package carries a 35x wagering requirement with a 7-day validity period and a minimum qualifying deposit of 30 units in AUD; no promo code is needed. Where a promotion states different figures, that promotion's rules take precedence.

• 1. Wagering requirements must be completed before bonus funds convert to withdrawable cash.
• 2. Maximum bet limits apply while a bonus is active; breaching them voids the bonus and any winnings from it.
• 3. Some games are excluded or contribute a reduced percentage toward wagering; the contribution table in each promotion lists them.
• 4. Bonuses expire after the stated validity period, and unused bonus funds or winnings are removed.
• 5. We reserve the right to withhold winnings obtained through misuse, error or exploitation of a promotion.
• 6. Only one active bonus may run on an account at a time unless a promotion states otherwise.

Conduct We Prohibit

We expect fair play from everyone on our platform. The conduct listed below breaches these terms and gives us the right to suspend accounts, void bets, cancel bonuses and withhold funds.

Using a VPN, proxy or any technical means to disguise your location and access our platform from a restricted jurisdiction counts as a serious breach. The same applies to automated play and any attempt to interfere with the normal operation of our games.

• 1. Fraud, including falsified documents and misrepresented identity.
• 2. Chargebacks or disputed deposits after wagering the funds.
• 3. Multi-accounting or holding more than one account per person.
• 4. Bonus abuse, including low-risk betting patterns designed to farm wagering requirements.
• 5. Collusion between accounts to gain an unfair advantage in tournaments or races.
• 6. Bots, scripts or third-party software that automates gameplay.
• 7. Geo-spoofing via VPN or proxy from restricted countries.

Play Responsibly & Self-Exclusion

Gambling should stay a form of entertainment, never a way to make money or escape problems. You can set deposit limits, loss limits and wager limits on your account at any time from your profile or by contacting our support team, available 24/7 via live chat or [email protected].

We also offer session reminders and reality checks, and you can request self-exclusion for a fixed period or permanently. Once self-exclusion is in place we will close your account, block marketing to you and refuse any attempt to open a new one during the exclusion period. If we notice signs of gambling harm in your play patterns, we will contact you and may apply protective limits.

Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858, any hour of the day.

Closing Your Account & Disputes

You may close your account at any time by contacting our support team. We will settle any outstanding balance and process your final withdrawal subject to standard verification. We may also close or suspend an account where these terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, contact our support team first and we will try to resolve it promptly. Where a dispute remains unresolved, it will be handled under the laws applicable to our Curaçao licence, and you agree to that jurisdiction as set out in these terms.

• 1. Submit your complaint through live chat or [email protected] with your account details and a clear description.
• 2. We acknowledge complaints promptly and aim to resolve them within a reasonable timeframe.
• 3. Unresolved disputes are governed by the law of our licensing jurisdiction, Curaçao.
• 4. Nothing in these terms limits any statutory rights you may have under local consumer law.

When We Update These Terms

We review these terms regularly and may update them to reflect changes in our products, the law or our licensing conditions. When we make a change, we update this page and note the revision date. We notify registered players of material changes by email or an in-platform message before the change takes effect.

Continuing to use our platform after a change takes effect means you accept the updated terms. If you do not accept a change, you can close your account before the effective date, and the prior terms will govern the closure. Keep a copy of these terms for your records, and check this page from time to time.

Frequently asked questions

How old do I have to be to play at Betbeast Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We verify your age during the KYC process before your first withdrawal.

Can I have more than one account?

No. We allow one account per person, household, IP address and payment method. Duplicate accounts may be closed with any winnings forfeited.

How long do withdrawals take?

We process withdrawal requests within 0-24 hours once your identity verification is complete. Limits are 6,000 AUD per day and 15,000 AUD per week, with no fees charged by us.

How do I self-exclude from the platform?

Contact our support team via live chat or [email protected] and request self-exclusion for a fixed period or permanently. We will close your account and refuse any new account during the exclusion. Gambling Help Online is available 24/7 on 1800 858 858.

What happens if I break a bonus rule?

Breaching a bonus rule, such as exceeding the maximum bet during wagering, voids the bonus and any winnings derived from it. Repeated abuse can lead to account suspension.