Your Privacy at Betbeast Casino
This policy sets out what personal data we collect when you play at Betbeast Casino, why we hold it, who sees it and the rights you hold over it. It applies to every page on betbeast-pokies.com.
What Data We Collect
We collect only what we need to open your account, meet our legal obligations and keep the site secure. Since we launched in 2023, that list has stayed deliberately short, and every category below ties back to a specific purpose in the next section.
- Identity data: your name, date of birth, email address, phone number, residential address and chosen username.
- Verification documents: photo ID (passport or driver licence), proof of address (utility bill or bank statement) and proof of payment method, collected under our KYC checks.
- Transaction data: deposits, withdrawals, bonuses claimed, wagering history and the payment instruments you use.
- Technical data: IP address, device type, operating system, browser version and approximate location derived from your IP.
- Gameplay behaviour: games played, session times, bet sizes, win and loss records and tournament entries.
- Marketing preferences: which channels you opted into (email or SMS) and how you responded to our offers.
How We Use Your Data
Each use below maps to a legal basis we explain in the next section, and we never sell your data. Where a use needs your consent, such as marketing messages, we ask first and honour a no straight away.
- Creating and running your account, authenticating logins and resetting passwords.
- Verifying your identity and age before your first withdrawal, as required by our licence conditions.
- Processing deposits and withdrawals through the payment providers you select.
- Detecting fraud, bonus abuse, multi-accounting and money laundering patterns.
- Monitoring play for signs of gambling harm so we can step in with limits or support referrals.
- Sending promotional material only where you have opted in.
- Meeting record-keeping and reporting duties owed to gambling and financial regulators.
Our Legal Bases Explained
Contract. Processing your identity and transaction data is necessary to perform the agreement between us: without it we cannot open an account, settle bets or pay withdrawals. This basis covers account management, payment processing and the gameplay records tied to your wagers.
Legal obligation. Anti-money-laundering and gaming laws require us to verify who you are, keep transaction records for at least five years and report suspicious activity. We cannot shorten or switch off these duties, even at your request, while the law stands.
Legitimate interest. We rely on this basis for fraud prevention, security logging and keeping the site working. We weigh our interest against your rights before relying on it, and we keep the data involved to the minimum the purpose needs.
Consent. Marketing emails and SMS, optional analytics cookies and any processing that fits none of the bases above run only on your opt-in. You can withdraw consent at any time, by the unsubscribe link or by writing to us, and we stop that processing without affecting your account.
How Long We Keep Records
We hold each data category no longer than its purpose requires, then delete or de-identify it. The table below lists our standard periods; where a law sets a minimum, that minimum wins.
| Data category | Retention period |
|---|---|
| Identity and account data | While your account is active, then up to 5 years after closure |
| KYC verification documents | 5 years from the date of the verification check |
| Transaction and wagering records | At least 5 years, as required by AML and gaming law |
| Device, IP and security logs | 12 months |
| Gameplay behaviour data | 5 years after the last session |
| Marketing consents and preferences | Until you withdraw consent or delete your account |
Who We Share Data With
We share your data only with processors and authorities that need it, under written contracts that bind them to confidentiality and security standards at least as strict as ours. We do not sell or rent personal data to anyone.
Payment processors and e-wallet providers receive the details needed to move your funds. KYC and AML screening providers verify your documents against sanctions and identity databases. Game and platform providers receive your account ID and technical data needed to load games and settle wagers, never your full identity. Regulators, including the authority behind our Curaçao licence and financial intelligence bodies, receive reports where the law compels us. Analytics and hosting suppliers work on aggregated or pseudonymised data wherever possible.
Your Rights Over Your Data
Australian privacy law gives you enforceable rights over the data we hold, and we answer every request within 30 days at no charge. Send requests to [email protected] or to our DPO using the contact details in the last section, and include enough information for us to verify you.
- Access: a copy of the personal data we hold about you and how we use it.
- Rectification: correction of anything inaccurate or out of date.
- Erasure: deletion of data we no longer have a legal reason to keep.
- Portability: your account and gameplay history in a machine-readable format.
- Objection and withdrawal of consent: an end to processing based on legitimate interest or consent.
- Complaint: you may complain to us first, then to the Office of the Australian Information Commissioner (OAIC) if our answer does not resolve the matter.
Cookies and Tracking Tools
We use session cookies to keep you logged in, preference cookies to remember your settings, and, only with your consent, analytics cookies that count visits anonymously. Our cookie banner lets you accept or reject the optional categories before they load, and you can change that choice any time. Full details, including the list of cookies and how to clear them in each browser, sit on our separate Cookies Policy page.
How We Protect Your Data
All traffic between your device and our servers runs over TLS encryption, and payment and verification documents are stored encrypted at rest with restricted access. Our staff reach personal data only through role-based access controls, every access is logged, and we review those logs regularly. We test our defences and patch systems on a set schedule.
If a data breach occurs that is likely to cause you serious harm, we notify the OAIC and the affected individuals as quickly as the law requires, and we tell you what happened, what data was involved and what we are doing about it.
Contacting Our Data Protection Team
Questions about this policy, a data request or a complaint reach our Data Protection Officer fastest by email at [email protected]. Written enquiries go to Dama N.V., the data controller for Betbeast Casino, at our registered office in Curaçao. We respond to privacy enquiries within 30 days and aim for far less on simple requests. If our reply leaves you unsatisfied, you retain the right to escalate to the OAIC at any time.
Frequently asked questions
How long do you keep my ID documents?
We keep verification documents for 5 years from the date of the check, then delete them. Our AML obligations set this minimum, so we cannot destroy them earlier.
Can I delete my account and all my data?
Yes. Email [email protected] and we will close the account. We erase everything except records the law requires us to keep, such as transaction history, which we hold for the minimum period then delete.
Do you sell my data to advertisers?
No. We never sell or rent personal data. We share it only with the payment, verification and regulatory bodies listed in this policy.
How do I stop marketing messages?
Use the unsubscribe link in any email or SMS, or set your contact preferences off in your account profile. Marketing stops immediately; your account keeps working.